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Order Process

This section explains how to process and processing of your order according to the chosen payment method. You will also learn how to make a personal take-off at the store, how to make an order abroad, or how to change or cancel an order. Complete information on this subject can be found in the Terms of Business.

 

  • Order paid by COD or online payment method
  • Order paid by classic bank transfer
  • Personal pick up at the store
  • Order in Slovakia
  • Order abroad (EU)
  • Change / cancel order
  • Client layout adjustments

 

Order paid by COD or online payment method (valid for the Czech Republic)

Once we receive your order, we will automatically send you a confirmation to the email address provided. We will process your order on the second business day from your order, including any tailoring, packing, handing over to the carrier, and you will receive an e-mail with a shipping number and a link to tracking it (more about tracking the shipment). Then, you will receive an automatic e-mail from the carrier to take delivery of the shipment (or to enter it in the shipping company system). On the next business day, the shipping company's driver will contact you on the phone number you provided. (More about transport)

If you order:

  • on Monday, the shipment will be delivered on Wednesday
  • on Tuesday, the shipment will be delivered on Thursday
  • on Wednesday, the shipment will be delivered on Friday
  • on Thursday, the shipment will be delivered on Monday
  • on Friday or weekend, the shipment will be delivered on Tuesday

NOTICE! These dates do not apply to public holidays. During the Christmas season, the expedition time may vary, the updated information will always be specified in the order confirmation!

 

If you do not receive automatic order confirmation, you may:

1. You have entered an e-mail address incorrectly (you can contact us for sure)

2. you have a filled in mailbox and new emails can not be received (delete old messages)

3. the order confirmation was marked by the mail client as SPAM (look at the spam folder)

4. the order was not sent properly (you can contact us for sure)

 

Order paid by classic bank transfer (valid for the Czech Republic)

Once we receive your order, we reserve the goods you selected and automatically send you an order confirmation, including payment information, to the e-mail address provided. At the latest on the second business day after the payment has been credited to our account, we will process your order, including any tailoring, packaging, handover to the carrier, and you will receive an e-mail with a shipping number and a link to tracking it (more about tracking the shipment). Then, you will receive an automatic e-mail from the carrier to take delivery of the shipment (or to enter it in the shipping company system). The next business day, the transport company's driver will contact you on the phone number you have provided (More about traffic). The delivery time in this case depends on how quickly your bank processes your payment. If the amount is not paid within 7 days, the order is canceled.

Personal pick up at the store

In the case of personal pick up do not order through the internet shop. It is only necessary to send the list of goods to the order@matejovsky-textil.cz and to indicate the date and hour for which it is to be prepared. You can pay the goods in cash or by card directly in the Semily business store (Tyršova 356, 513 01 Semily)NOTICE! The goods can also be picked up at the headquarters of the company, where only cash payment is possible!

Order in Slovakia

For ordering in Slovakia, the same procedu applies as for an order within the Czech Republic (choose DHL shipping company). Only the delivery time is 1 working day longer (due to delivery of the shipment between the carrier in the Czech Republic and DHL in Slovakia). The driver in Slovakia chooses to accept in euros.

Order abroad (EU)

For order abroad, the same procedure applies as for an order within the Czech Republic. Order in the normal way and choose DHL to the relevant EU country (excluding Cyprus, Malta and some island regions of Greece). For orders abroad, only a classic bank transfer or online payment card is possible. We will deliver your shipment to the carrier the following business day after receiving the payment. Delivery times then depend on the shipping company's options.

Change / cancel order

If you want to change or cancel the order in any way, you can do so by replying to the order confirmation, which you will receive immediately after the purchase at the specified e-mail address. Because of the expedition, changes need to be reported as soon as possible, not later than 9:00 on the next working day after ordering. If the order is shipped and shipped to the carrier, the change or cancellation can not be made.

Client request for bedding adjustment

For each order, we offer free bedding adjustments (only a reduction is possible). Just write the required size to the order note and we will take care of everything. Adjustments do not affect the delivery time, we do them on the second business day after ordering. Both the coating on the cushion and the pillow can be adjusted. (If you have an anatomic pillow to be treated, do not forget to mention the height!)

NOTICE! We do not make adjustments for bed sheets, bedspreads and decorative curtains.

Under the Sales Records Act, the seller is required to issue a receipt to the buyer.
He is also required to register the received revenue with the tax administrator online; In the event of a technical outage, within 48 hours at the latest.